We use Hero mailing bags which are home compostable and 100% biodegradable.
Our mailing service of choice is Sendle - the first postal company in Australia to offer fully carbon neutral delivery services and is a B-corp. For rural areas we may need to use other alternative services.
We currently ship to AUS, NZ, USA and UK. If you are outside of these countries, please email email@example.com and we can send you a quote for shipping.
What happens if I change my mind on an order?
You can choose a 100% refund or a store credit of the product purchase price you paid. You will need to pay for postage back and will not receive a refund on shipping charges.
If we receive a return or exchange with damaged packaging, then a restocking fee will be charged.
What happens if I receive damaged product?
Please contact firstname.lastname@example.org and we will assist you.
What is the return processing times?
For change of mind or damaged goods, please contact email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 4 days.